Hue Lights Unreachable? How to Fix That

Last updated on July 23rd, 2023 at 04:56 am

Philips Hue lights are our favorite choice for designing the lighting system in your house. The Philips Hue bulbs are a leading smart bulb in the smart home industry.

Philips Hue Lights are more cost-effective, easy to install, adjustable, compatible with other smart bulbs, and have a wide range of colors than many other smart bulb options.

We admire the quality of these Philips Hue Bulbs, but sometimes we face some issues that need to be addressed immediately.  

One of the most common problems is the Hue lights unreachable issue. If you’re also facing this problem, stay calm because there are ways to fix it.

Hue bulbs can be an effective and fun way to add light sources to your home. With the application, you can control the brightness dimming levels and set them to turn on or off automatically at times you choose. 

How Are Philips Hue Lights Connected?

Philips Hue bulbs are connected to the internet and wifi and can be accessed anywhere. They can also be turned on or off using their application or voice commands.

Hue lights also connect with other devices, such as sensors and switches. Hue bulbs have a lot of good features, but the one thing that a majority of people face is something called “Unreachable Hue lights.”

It is not a severe issue, but it ensures you have the option to get rid of that. You can fix Hue Lights Unreachable’s problem by making a few critical changes in the lights and the Hue Bridge.

What are the Problems Behind the Hue Lights Unreachable Error?

As we know, Hue lights are connected to the internet and wifi; they can be accessed through routers or wireless connections.

Turning on your router sends signals to connect with the Philips Bridge (Hue Bridge).

But if you’re facing Hue Unreachable issue, here are a few things that might not allow your Hue lights to communicate with the Bridge.

1. The Philips Bridge is not connected to the internet sometimes.

2. There are issues with the wireless router or wireless connection. 

3. Some other devices connected to Hue Bridge are blocking its signals.

4. The Hue Bridge or any other speakers are away from the range of your router.

5. The router signal is weak enough to reach the Hue bulbs.

6. Sometimes, the problem is due to some internal errors in the device. Firmware updates might solve this issue.

7. Sometimes, the problem is due to connectivity issues between Hue Bridge and other devices.

8. The Hue Bridge and the Hue Bulbs might be facing interference from other devices.

If you’ve checked all these things and still face this issue, then there must be some problems with your Philips Hue bulbs. You’ll need to troubleshoot them individually to find the real reason behind this problem.

How Can You Fix the Hue Unreachable Lights Issue?

You can try to fix the Philips Hue Lights Unreachable Error in several ways. Follow these potential solutions individually and find out which works for you. You. Here we will discuss all those Possible Solutions one by one in Detail:

Solution 1: Try Restarting Your Philips Hue Bridge

This is one of the easiest and most effective methods to solve your Hue light’s unreachable issue. Sometimes your Hue Bridge needs a simple reboot that can solve all its problems.

Follow these steps to restart the Bridge:

1. Turn off and unplug the power supply for the Bridge.

2. Press and hold down the button on top of the Bridge for at least 15 seconds.

3. Then plug in the power supply to the Philips FHue Bridge and turn it on.

4. Give it some time to reconnect with your network, then pair your lights using their application or software.

Solution 2: Switch off your router or modem for some time

If the problem with the Philips Hue lights is due to the router, switching off your router for some time can solve this issue.

Because when you turn on your modem, it sends out signals which allow them to communicate with the Hue Bridge.

If there are any issues with your modem or internet connection, they might be blocking Hue Bridge signals.

After switching off your router for some time, you can turn it on again to see if the Philips Hue Bulbs are connected.

Solution 3: Pair Up Your Philips Hue Lights with Another Bridge

If your problem lies in your connection, pairing your Philips Hue bulbs with another bridge will solve this issue. To do so, follow these steps:

1. Switch off your Philips Hue Bridge.

2. Now, you need to press the small button on the bottom of the other Bridge, which should be previously paired with lights.

Always remember not to pair up bridges if they are not compatible with each other. If you connect them, it can cause problems later on.

3. With the Hue Bulbs app open on your device, you need to tap on the Setup option

4. Now press Setup a new bridge or additional light button

5. Follow all the instructions provided in the app and pair up your lights with another Bridge

Solution 4: Restore Your Hue Lights to Default Factory Settings

Restoring your Hue Bulb to factory settings is one of the most effective ways to solve your Hue Unreachable problem. All of this requires a simple reset or restoring lights to factory settings. Here are the steps you need to follow:

1. Open your Philips Hue app and go to settings.

2. Scroll down and tap on the Factory Reset option.

3. After this, enter the security code for your lights (It will be displayed on your Bridge).

4. Then click on the reset Hue Bridge option next to the lights you want to reset.

5. Wait until your lights are removed, and then follow the app’s other steps.

Solution 5: Move Your Hue Bridge Away from Other Wireless Devices

Sometimes, interference among devices can cause problems with the functioning of your Hue Bridge.

This is another reason your lights go unreachable sometimes, and you need to move your Bridge away from other wireless devices.

Solution 6: Make Sure Your Hue Bridge is Not Near a Strong Magnetic Field

Powerful magnetic fields can sometimes interfere with your Hue Bridge and cause this problem.

This is one of the reasons you should take care that no such device comes near your Bridge emitting strong magnetic fields.

Solution 7:  Plug your Hue Bridge Directly into the Power Socket

If you are tired of moving cords around and want to plug them into a power socket, that is also possible. This will solve all your problems with hardwired connections because sometimes the wires malfunction.

Solution 8: Make sure Hue Bridge is Not Near Electronics

It’s no secret that electronics can interfere with Hue Bridge. So, try to keep it away from devices that generate wireless signals, including microwaves, cordless phones, and Bluetooth speakers.

Solution 9: Long press the Button on Your Hue Bridge

If your Philips Hue Bridge has a button at the bottom, you only need to long-press this button. This will change from orange to white, allowing your lights to sync with the Bridge.

Solution 10:  Reboot Your Bridge

Sometimes a simple reboot can solve all the problems with your Hue Bridge. To do so, switch off your modem or disconnect it from electricity for some time.

How do I reset my Philips Hue bridge?

There are two ways of resetting your hue bridge. If you want to reset your Bridge by dissociating it and forming a new connection with your mobile device, here is what you need to do:

Open the Philips Hue app on your smartphone and tap on settings. Now go to the bottom of the screen below to see all your lights listed. Here, tap on the Reset Hue Bridge option. Then, click on the Yes option after entering the security code.

If you want to reset your Philips Hue Bridge by associating it with your mobile device, then follow these steps:
Open the Philips Hue app on your smartphone and tap on settings. Then scroll down and click on the Reset Hue Bridge option.

Now enter the security code for your Bridge to continue. Enter Yes when you are asked if you want to reset your Bridge. Now, this should reset your Philips Hue Bridge. You can check out the guide from the here page link page.

Final Thoughts!

So here are some practical and straightforward steps you can follow to solve your Philips Hue unreachable problem.

This is a common issue with this smart lighting system, but it doesn’t mean you must throw away all your lights because of minor problems.

Try these top 10 ways and see if they resolve your issue. So these are some ways to deal with Hue Lights’ unreachable problem.

After trying all of them, if your lights are still unreachable, you can connect with customer care and seek help.

After trying all the methods, I hope your lights are back on track and working like they used to.

Frequently Asked Questions